Customer Satisfaction Guarantee
We are committed to your complete satisfaction. Our return policy is valid for 30 days following the date your order was delivered. Please read below for details on how to proceed with an item exchange.
Eligibility for Exchange:
To qualify for an exchange, the item must be in its original, unused condition, with all original labels attached.
Important Information:
If you receive an item that is damaged or incorrect due to an error on our part, we will take care of the shipping costs for the exchange.
For any other exchanges, there is a shipping fee of $24.99, which will be the responsibility of the customer.
Exchange Procedure:
Contact Us: Email our customer support team at support@petsupermarket.us with your order number and detailed information about the product you wish to exchange.
Follow Instructions: You will receive a prompt reply with detailed instructions on how to proceed with your exchange.
Your satisfaction is our priority, and we are here to ensure that your experience is seamless and hassle-free. Should you have any questions or need further assistance, please do not hesitate to reach out to us. We are here to help!
