Thank you for shopping at Pet Supermarket! We strive to ensure a smooth and satisfactory shopping experience for all our customers. Please review our return policy below:
Return Policy:
This policy applies only if you receive a damaged or incorrect item from us. If your order arrives damaged or not as expected, please follow the steps below to initiate a return.
Exchanges Only:
We allow exchanges for the exact item only. Refunds are not provided if you receive the correct item.
Return Steps:
1. Contact Customer Service:
Email or call our customer service team to start the return process. Provide your order number, a detailed explanation, and pictures of the front and back of the product.
2. Wait for Instructions:
Our customer service team will provide you with the return address and any necessary documentation.
3. Pack the Product:
Securely pack the product in its original packaging. If unavailable, use suitable alternative packaging to protect the product during transit.
4. Ship the Package:
Use a reliable and trackable shipping method. Keep proof of shipment for your records.
5. Inspection and Processing:
Once we receive and inspect the returned product, we will process the refund within 30 days to the original payment method. Note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.
Please Note
- Customers are responsible for return shipping costs, except for damaged items.
- We reserve the right to refuse refunds or exchanges if the product does not meet required conditions or is returned beyond the specified timeframe.
- Customized or personalized products are non-refundable unless they arrive damaged or with a manufacturing defect.
If you have any questions or need assistance, please contact our customer service team. We're here to help!
